Eyebrow pencil color
I was very dissatisfied. Before COVID-19 I was purchasing the pencils from a beauty supply store, however, they closed for good. I was purchasing the lip pencil, which I believe was a Cocoa Brown. Actual there is a bar code number on one of the pencil's that I still have, which is 07203 50171 8. ALL of the eyebrow pencils and lip liners that I recently purchased are NOT the same color as I indicated above. HELP PLEASE!
Hi Rosa, We are so very sorry to hear that there was inconsistencies in the product. If you don't mind, please send us a photo of the current Lip Pencil item and your address to email@example.com so that we can look into this further. Once it is determined that this is a defective product, we will glady ship you a replacement product immediately! Your reviews are very important to us, which we do not take lightly. Thank you for bringing this matter to our attention, Rosa!
Great Charcoal Grey
These pencils are a good texture and the charcoal grey is a pretty good dupe for the old one from maybelline everyone still misses...I will continue to buy them.