CUSTOMER SERVICE

Please note that due to the impact of COVID-19, delays in order fulfillment and shipping is to be expected.

To ensure the health and safety of both our staff and you, we are taking every precaution to ensure each parcel is sanitized and packed properly.
We are doing our very best to get your orders to you as quickly and safely as possible.  We apologize for the inconvenience. 

As always, stay safe and take care. 

 

Continental US Shipping - UPS, USPS

Only available in the Continental US which excludes American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands and Palau.

All domestic orders are shipped via United States Post Office and United Parcel Service. Choose the shipment method at check out.

No deliveries will be made on weekends or holidays.

UPS does not deliver to P.O. addresses. However, the United States Postal Service does allow shipping for all military orders with P.O. Box shipping addresses.

If your delivery address is a P.O. address, please email us.

 

Shipping Carriers

Please note that we cannot guarantee delivery by a specific time. Generally, UPS and USPS will deliver your package by end of day, 8 PM on the estimated date of delivery. If you are not present for the delivery, it is the customer’s responsibility to arrange a redelivery date with the carrier. If the customer fails to schedule a new delivery time and items are returned back to us, reshipping charges will be applied to resend the order. Should you request a refund, one will be processed minus the original shipping amount. If your order was eligible for free shipping but was returned back to us, we will process a refund minus the shipping cost of $3.00.

All items purchased from shop.nicka.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items Passes to our customer once the shipment has been picked up by the carrier at our facility. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed from the date of shipment.

If, for any reason, you are not completely satisfied with your purchase, we will gladly exchange the item for you.

Please email our customer service team at shop@nicka.com and include your full name, order number, items you would Like to return and reason to obtain a Return Merchandise Authorization number. Shipments that do not have this Number will be returned back to sender.

Merchandise must be returned within 10 days of receipt, in their original, unopened packaging to receive an exchange or full refund/credit (less shipping charges).

Unfortunately, we cannot accept used or opened products at this time.

 

Restricted Hazardous Items

Certain items considered hazardous materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). Hazardous items are considered restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Alaska, Hawaii, or U.S Territories.

 

Returned Shipment

Once a shipment is returned back to us, a customer representative will contact you regarding your shipment. If a response is not received within 14 days from the time the shipment is returned, the customer service division will return the items back to stock and process a refund minus the shipping fee. If the shipment was eligible for Free Shipping at the time the order was placed, we may charge the flat shipping fee of $3.00.

 

Order Changes

Once an order is placed, we are unable to alter it in the system. We may be able to respond to a request shortly after an order is placed. However, we cannot guarantee that we will be able to respond or make the necessary changes.  Therefore, if the package is returned back to us, the order will be cancelled and you will be refunded for the items, not the shipping charges. If your order was eligible for free shipping, we will refund the amount less the $3.00 flat shipping charge.

 

Eligibility for Free Shipping

Free shipping offer is limited to the continental U.S. only. Free shipping offer is not valid towards P.O. Box addresses or for residents in Alaska, Puerto Rico and the U.S. Virgin Islands. For residents in these areas, Free Shipping offer is available on orders $150.00 or more.

Free shipping does not apply to gift certificates, applicable shipping charges or sales tax. Free shipping does not apply to backorders, preorders, heavy or oversized items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

If you have purchased over $25 worth of products and some items are out of stock before processing, which makes the total less than $25, you will be contacted by the customer service team for permission to continue with the order. You will be charged for shipping (the amount varies on quantity and weight).

 

Tyche Warranty

Customers must register their electronic devices (dryers, shavers, flat irons, etc) to activate manufacturer’s warranty coverage. To register your Tyche appliance, you must mail or email a completed warranty card found on the back of the user manual accompanied with your product and a copy of a valid sales receipt within 30 days of purchase to:

Nicka K New York

Tyche Customer Service Division

109-15 178th Street

Jamaica, New York 11433

Registering your Tyche appliance will not only secure your warranty but will also help expedite any future claim processing. Please refer to your user manual to see what is covered by the manufacturer’s warranty.

 

Warranty Claim

If the product fails to operate properly under normal use because of a warranty covered defect and a claim needs to be filed, please email us at shop@nicka.com for return instructions for products covered by the manufacturer’s warranty. Warranty is only effective 1 year from the date of purchase.