CUSTOMER SERVICE

Please note that due to the impact of COVID-19, delays in order fulfillment and shipping is to be expected.

To ensure the health and safety of both our staff and you, we are taking every precaution to ensure each parcel is sanitized and packed properly.
We are doing our very best to get your orders to you as quickly and safely as possible.  We apologize for the inconvenience. 

As always, stay safe and take care. 

 

Continental US Shipping - UPS, USPS

Only available in the Continental US which excludes American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands and Palau. 

All domestic orders are shipped via United States Post Office and United Parcel Service. Choose the preferred shipment method at check out. 

No deliveries are made on weekends or holidays. 

UPS does not deliver to P.O. addresses. However, the United States Postal Service does allow shipping for all military orders with P.O. Box shipping addresses. If your delivery address is a P.O. address, please email us. 

 

Shipping Carriers

Please note that we cannot guarantee delivery by a specific time.  Generally, UPS and USPS will deliver your package by end of day, 8:00 PM, on the estimated date of delivery. If you are not present for the delivery, it is the customer’s responsibility to arrange a redelivery date with the carrier or email us for assistance. If customer fails to schedule a new delivery time and items are returned to us, the amount will be refunded back to you, less the shipping charges of $3.00.

All items purchased from www.nicka.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items passes to our customer once the shipment has been picked up by the carrier at our facility. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed from the date of shipment.

 

Restricted Hazardous Items

Certain items considered hazardous materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). Hazardous items are considered restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Alaska, Hawaii, or U.S Territories.

 

Returns, Missing Item or Damage Claim 

Products must be returned new and unused. If you are not satisfied with your purchase for any reason, please contact the Customer Service support team with your order number, items you would like to return along with a reason within 14 days of receipt and the Customer Service Division will provide an authorized RMA.  Any returns that are not accompanied by an authorized RMA number will not be returned or refunded. You will receive an email confirmation when your return is processed. 

Items Not Eligible for Refund: 
• Items marked as final sale. 
• Free gifts or promotional items with retail value. 
• Returns received in damaged/worn condition. 
• Returns received after 14 days of the original order shipment date. 
• Shipping charges, except in cases where we have made a shipping error. 

Damaged contents.If you receive your shipment and you observe damaged items, please make sure to take a photo of the outside of the shipping box, inside of the box as is and a picture of the damaged product(s).  Immediately email our Customer Service Team so that they can investigate the matter with our Shipping Department. 

Excessive returns are monitored and we and reserve the right to limit returns or exchanges. Claims for missing items must be within 14 days of receipt. If proper notification is not submitted to the Customer Service Division within 14 days from the shipment received date, the Customer Service Division will not be able to process a request for return or submit a claim for missing items. 

 

Returned Shipment 

Shipments returned due to incorrect shipping information provided at the time of order, will be automatically refunded once shipment is received, less the shipping charges.  For information that require clarification, a Customer Service Team member will reach out to you for clarification on the shipping address.  If a response is not received within 14 days from the order received date, it will be automatically cancelled from the system. 

 

Guide to a lost or stolen USPS package 

Make sure you keep all your records and have all the information you need in advance. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package. 

 

USPS Claim Details 

What does a USPS Claim cover?
If your delivery was insured (Priority Class), USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping. You can file a claim anytime between 0-60 days for insurance related claims.

What if I didn’t buy insurance?
If your package was sent first-class and insurance was not purchased, then USPS will not process a claim. USPS will only process a Missing Mail Search which does not guarantee your shipment can be recovered.  

How to Start a Missing Mail Search
You start your Missing Mail Search, you will want to double check the status of your package. Missing Mail Searches can be initiated seven days after the items have been sent. You will want to confirm the mail date and ensure you are seven days in the future. 

Create a Missing Mail Search
To start the search, you will need both the senders and receivers mailing address. USPS will also need the size and type of envelope or box used to ship, mailing date and tracking number. Description of the contents will help identify the missing mail and can help if/when you are trying to get obtain a refund for damaged or missing items. Keep in mind, the Jpegs or PDF files must be less than 2mb to upload. If you need any information to support your claim, please email the Customer Service Team and a team member will try to obtain that information for you.

Once Mail Search is created USPS will send periodic updates on how the search is going or will ask to continue search or cancel request. We do not have this information; therefore, you may contact the USPS Customer Service Team at 800-275-8777 (ASK-USPS) for further questions. 

If USPS Finds Package, USPS will forward the mail or package to the address provided. Keep in mind this only happens if the package did not incur heavy damage during the shipping process. It is possible that once the missing mail is recovered, due to damages, it may prevent the USPS office from returning the shipment to you. 

If your package was shipped with Express or Priority Mailrequest refund. These services provide money back guarantee that the items will be delivered and arrive on time. 

USPS Misc.
Be aware that if USPS can prove that the package was delivered and verify they have checked their facilities for the missing package, you will not be able to file a claim with them. You may be a victim of Package Theft, one of the fastest growing crimes in the US.  You can file a complaint with the U.S. Postal Inspector.  USPS has a police force that investigates mail theft.  You may also file a police report with your local or county precinct.  Keep in mind that most mail theft is not considered an “urgent matter” therefore, we recommend that you submit a report via online or a non-emergency phone line. 

Submitting a police report does not guarantee a recovery of goods by any means.  However, it can help law enforcement to better understand and map crime rates in your area. 

 

Order Changes

Once an order is placed, we are unable to alter it in the system. We may be able to respond to a request shortly after an order is placed. However, we cannot guarantee that we will be able to respond or make the necessary changes.  Therefore, if the package is returned back to us, the order will be cancelled and you will be refunded for the items, not the shipping charges. If your order was eligible for free shipping, we will refund the amount less the $3.00 flat shipping charge.

 

Eligibility for Free Shipping

Free shipping offer is limited to the continental U.S. only. Free shipping offer is not valid towards P.O. Box addresses or for residents in Alaska, Puerto Rico and the U.S. Virgin Islands. For residents in these areas, Free Shipping offer is available on orders $150.00 or more.

Free shipping does not apply to gift certificates, applicable shipping charges or sales tax. Free shipping does not apply to backorders, preorders, heavy or oversized items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

If you have purchased over $25 worth of products and some items are out of stock before processing, which makes the total less than $25, you will be contacted by the customer service team for permission to continue with the order. You will be charged for shipping (the amount varies on quantity and weight).

 

Tyche Warranty

Customers must register all electronic devices (dryers, shavers, flat irons, etc.) to activate manufacturer’s warranty coverage. To register your Tyche appliance, you must mail or email a completed warranty card found on the back of the user manual accompanied with your product and a copy of a valid sales receipt within 30 days of purchase to: 

Nicka K New York
Tyche Customer Service Division
109-15 178th Street
Jamaica, New York 11433 

Registering your Tyche appliance will not only secure your warranty but will also help expedite any future claim processing.  Please refer to your user manual to see what is covered by the manufacturer’s warranty. 

  

Warranty Claim 

If the product fails to operate properly under normal use because of a warranty covered defect and a claim needs to be filed, please email us for return instructions for products covered by the manufacturer’s warranty. Warranty is only effective 1 year from the date of purchase.