Shipping Policy
Shipping Policy
At Nicka K, we're committed to getting your favorite beauty essentials to you as smoothly as possible. Please review our shipping guidelines below for important information about delivery, shipping restrictions, and order assistance.
Continental U.S. Shipping
We ship domestic orders through USPS (United States Postal Service) and UPS (United Parcel Service).
International shipping is currently unavailable.
Free Shipping on Eligible Orders
Enjoy FREE SHIPPING on eligible orders of $25 or more within the continental United States.
Free shipping does not apply to:
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P.O. Box addresses.
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Gift certificates.
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Sales taxes or shipping charges.
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Backordered or preordered items.
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Heavy or oversized products.
Alaska, Hawaii & U.S. Territories
Orders shipped to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands are subject to a flat shipping fee of $30, regardless of order total.
Other U.S. territories may not be eligible for shipping.
Signature Requirements
Orders with a subtotal of $100 or more require a signature upon delivery.
Please Note: Delivery dates and arrival times are estimates and cannot be guaranteed. Weekend and holiday deliveries depend on the shipping carrier and selected service.
P.O. Boxes & Military Addresses
UPS generally does not deliver to standard P.O. Box addresses.
USPS may deliver eligible shipments to P.O. Boxes and APO/FPO/DPO military addresses, depending on the products ordered and applicable shipping restrictions.
Please contact our Customer Service team to confirm available shipping options.
Important: Orders shipped to P.O. Boxes are not eligible for free shipping.
Restricted & Hazardous Items
Certain beauty and personal care products are classified as restricted or hazardous materials and may require ground-only transportation.
These products may include:
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Aerosol products.
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Alcohol-based products.
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Hairsprays.
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Nail polish.
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Products containing flammable, pressurized, volatile, or corrosive substances.
Due to shipping and transportation restrictions, these items cannot be shipped to Alaska, Hawaii, or U.S. territories under our current shipping policy.
Shipping to P.O. Boxes may also be restricted depending on the product and carrier.
Delivery & Returned Shipments
If you miss a delivery attempt, please review your tracking information and arrange redelivery or package pickup directly through USPS or UPS.
Returned Packages
Packages returned to our facility because of incorrect shipping information or unsuccessful delivery attempts will be processed after they are received.
The following conditions may apply:
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Original shipping charges may be deducted from your refund.
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Orders that originally qualified for free shipping may be subject to a $5 shipping deduction.
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Reshipping an order may require an additional shipping fee.
If we request clarification regarding your shipping address and do not receive a response within 14 days of the order received date, your order may be canceled.
Shipment Terms
Under our current shipping policy, risk of loss and title transfer to the customer when the shipping carrier picks up the package from our facility.
Investigations into lost orders shipped via standard shipping can generally begin after 10 business days from the shipment date.
Lost, Stolen or Damaged Packages
If your package is missing, delayed, or arrives damaged, we recommend taking the following steps before submitting a claim:
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Review the latest tracking information.
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Verify the shipping address on your order.
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Inspect your mailbox, entrance, and surrounding delivery areas.
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Keep your order confirmation, tracking number, shipping details, and any relevant photographs.
The procedures for missing or damaged shipments vary depending on the carrier.
USPS Shipments
For shipments handled by the United States Postal Service (USPS):
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Review your shipment status through USPS Tracking.
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If your package remains missing, submit a USPS Missing Mail Search. Searches can generally begin seven days after mailing.
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For eligible insured shipments, review the USPS Claims process.
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Keep your confirmation details and monitor updates regarding your search or claim.
USPS Customer Service: 1-800-275-8777
UPS Shipments
For shipments handled by United Parcel Service (UPS):
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Review the shipment status through UPS Tracking.
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For lost or damaged packages, review the UPS Claims process.
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Claims generally must be filed within 60 days of the scheduled delivery date.
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Keep your tracking number, order confirmation, original packaging, and photographs documenting any damage.
If you need assistance with a claim, please contact Nicka K Customer Service.
Delivery Changes: Eligible customers may use UPS My Choice to manage available delivery options.
Packages Marked as Delivered but Not Received
If your tracking information indicates "Delivered" but you have not received your package, please:
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Check your mailbox, building entrance, porch, and surrounding delivery areas.
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Confirm whether a household member, neighbor, or building management accepted the package.
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Contact the shipping carrier to request additional delivery information.
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Notify Nicka K Customer Service if you require further assistance.
If you suspect that your package was stolen, you may report the incident to the U.S. Postal Inspection Service for USPS shipments or your local law enforcement agency, as appropriate.
Please Note: Reporting a lost or stolen package does not guarantee recovery or reimbursement.
Order Changes & Cancellations
Orders generally cannot be modified once they have been placed.
If you need to request a change, please contact Customer Service as soon as possible. We may be able to assist before your order is processed, but modifications cannot be guaranteed.
If an order is returned to our facility:
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Original shipping fees may be deducted from your refund.
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Orders that qualified for free shipping may be subject to a $5 shipping deduction.
Contact Us
Have questions about shipping, tracking, delivery, or a missing package?
Our Customer Service team is available to help.