Returns & Refunds

We accept returns within 30 days of delivery for items that are new and unused.

To request a return, please contact Customer Service with:

• Order number
• Item(s) you wish to return
• Reason for return

Please note: All returned products must be unopened and unused with seal intact.

Return Shipping:

• A prepaid return shipping label is available for $8.99.
• Customers may alternatively arrange return shipping at their own expense.

Return Authorization:

All returns require an approved Return Merchandise Authorization (RMA). Returns without an authorized RMA will not be accepted or refunded.

Refunds will be processed after returned items are received and confirmed to be in eligible condition.

An email confirmation will be sent once your return has been processed.

Items Not Eligible for Refund

• Final-sale items.
• Free gifts or promotional items with retail value.
• Used, worn, or damaged items.
• Returns outside the 30-day return period.
• Original shipping charges, except in cases of shipping error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Customer Service promptly.

For products damaged during shipping, include photos of:

• The outside of the shipping box.
• The inside of the box as received.
• Each damaged product.

Our Customer Service team will review the issue and provide further instructions.

Missing Items

Missing items must be reported within 30 days of delivery.

Please provide your order number and details of the missing item(s) when contacting Customer Service.

Additional Information

We monitor excessive returns and reserve the right to limit returns or exchanges, subject to applicable law.

An email confirmation will be sent once an eligible return has been processed.

Contact Us

For returns, refunds, damaged products, or missing items, please contact Nicka K Customer Service.