I’ve always purchased this product from the beauty supply store but they recently stopped selling them. Luckily, I can order them online now. I love this brown pencil. :)
I purchased these pencils from the beauty supply store. I was searching for an eyebrow pencil that was color dark brown. For years I’ve been using dark brown brow pencil and mines has been working very good and I decided I need replacement so I chose your brand. So the pencil was not dark brown in True Form… But it was brown. The Beauty supply store that I went to did not have a brown black option, but now that I’m on your website I see that you carry that option here. Had I known I wouldn’t have bought two Of the dark brown pencils because the color was inaccurate.
I was very dissatisfied. Before COVID-19 I was purchasing the pencils from a beauty supply store, however, they closed for good. I was purchasing the lip pencil, which I believe was a Cocoa Brown. Actual there is a bar code number on one of the pencil's that I still have, which is 07203 50171 8. ALL of the eyebrow pencils and lip liners that I recently purchased are NOT the same color as I indicated above. HELP PLEASE!
Hi Rosa, We are so very sorry to hear that there was inconsistencies in the product. If you don't mind, please send us a photo of the current Lip Pencil item and your address to firstname.lastname@example.org so that we can look into this further. Once it is determined that this is a defective product, we will glady ship you a replacement product immediately! Your reviews are very important to us, which we do not take lightly. Thank you for bringing this matter to our attention, Rosa!
These pencils are a good texture and the charcoal grey is a pretty good dupe for the old one from maybelline everyone still misses...I will continue to buy them.